Monday, September 14, 2015

Media Release: Nearly 10,000 Hamilton residents have enrolled in Service Line Warranties of Canada warranty programs

HAMILTON, ON – September 14, 2015 – The City of Hamilton is pleased to announce that its partnership with Service Line Warranties of Canada (SLWC) has reached its one year anniversary. Over the past year, Hamilton homeowners, including landlords, have had the opportunity to enroll in SLWC’s water and sewer service line warranties which cover repair costs to service lines that run between their homes and the property line for which the homeowner is responsible.

This past winter, residents with SLWC’s water line warranty coverage that experienced frozen, leaking or broken water lines due to extreme cold temperatures received prompt effective response from SLWC’s local contractor network. Residents can expect to receive another letter from the City and SLWC, providing them with the opportunity to enroll in the SLWC program consisting of three optional warranty coverages:

Water Line Warranty
$5.00* per month or $55.00* annual fee – Covers the cost of repairing broken, frozen or leaking outside water lines to restore flow.

Sewer Line Warranty
$5.75* per month or $64.00* annual fee – Covers the cost of repairing broken, frozen, leaking or clogged outside sewer lines to restore flow.

In Home Plumbing Warranty
$6.50* per month or $73.00* annual fee – Covers the cost of broken or leaking water or sewer lines inside the house, including drain lines connected to the main sewer stack.

*Plus applicable sales tax

Over the past year, SLWC has addressed over 450 warranty claims allowing Hamilton residents to avoid the high cost of these unexpected repairs. Approximately, $145,000 in repair work was completed by SLWC’s network of local, licensed contractors, providing significant economic benefits to Hamilton. Based on customer satisfaction surveys, SLWC has consistently enjoyed a 96% customer satisfaction rating.

“I am pleased that the partnership between the City of Hamilton and SLWC has been a success over this past year”, said Mike Zegarac, General Manager, Finance and Corporate Services with the City of Hamilton. “Residents who have enrolled with SLWC were able to receive efficient service to restore flow where their water lines froze this past winter.”

To enroll, or for more details about SLWC, please visit www.slwofc.ca or call 1-855-326-4730.

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