Water (Rate) Budget- The Hamiltonian's View

The City of Hamilton’s adoption of its 2026 Water (Rate) Budget reflects a familiar municipal balancing act: the tension between long-term infrastructure stewardship and near-term affordability for residents. On paper, the budget is coherent and defensible. It acknowledges the city’s aging water, wastewater, and stormwater systems and commits to sustained capital reinvestment in assets valued at more than $14.6 billion. From an asset-management perspective, continued rate increases were inevitable.

That said, the final outcome exposes the limits of Council’s ability—or willingness—to fundamentally rethink how these costs are distributed. The approved 7.32 per cent rate increase, higher than the mayor’s proposed 5.82 per cent but lower than the initial 10 per cent forecast, lands in a politically convenient middle ground. While the City emphasizes monthly savings compared to the original forecast, for many households this framing obscures the cumulative impact of repeated annual increases that are now projected to average roughly seven per cent well into the next decade.

The deferral of the Stormwater Management Fee to January 2027 is arguably the most consequential policy decision in this budget. While it offers short-term relief, it also postpones a more structural conversation about fairness—particularly whether stormwater costs should continue to be embedded in water rates rather than allocated based on impervious surface area or land use. Mayor Andrea Horwath’s public dissent underscores this unresolved issue and highlights the absence of a city-wide, progressive funding model that better aligns cost with impact.

Administratively, the budget aligns with established asset-management plans and reflects continuity in approach rather than innovation. As City Manager Marnie Cluckie notes, the plan is “responsible” and “forward-looking,” but it is also incremental. For residents, the key question is not whether Hamilton must invest in its water systems—it must—but whether Council has exhausted all options to do so more equitably. 

The Hamiltonian

City of Hamilton Adopts 2026 Water (Rate) Budget

HAMILTON, ON – The City of Hamilton has adopted the 2026 Water (Rate) Budget, a measured and responsible plan that protects the city’s essential water, wastewater and stormwater systems while keeping affordability at the forefront for residents and businesses.

The adopted budget ensures that as Hamilton grows, its water systems grow and modernize in a reliable, sustainable and financially responsible way. It supports major generational infrastructure projects, climate resilience and the needs of new housing and development, while maintaining safe, high-quality services for Hamiltonians today and in the future.

Mayor Horwath’s proposed Water (Rate) Budget was amended and adopted at the December 10 General Issues Committee, which deferred the launch of the Stormwater Management Fee from July 1, 2026 to January 1, 2027. The Water (Rate) increase has been confirmed at 7.32 per cent as adopted.

The 7.32 per cent overall rate increase keeps the City on track with long-term infrastructure renewal while recognizing the economic pressures residents are facing. For an average household using 200 m³ per year, this represents an estimated additional $6.47 per month ($77.65 annually).

The water rate increase was adjusted from the proposed 5.82 per cent to 7.32 per cent. While this is higher than initially proposed, it has been reduced from an initial forecast of 10 per cent, reflecting efforts to balance affordability with the need for ongoing infrastructure investment. This represents savings of approximately $2.41 per month ($28.90 per year) compared to the initial forecast.

"Although I disagree with the decision taken by the majority of Council to increase the 2026 water rate from 5.82 per cent to 7.32 per cent, and am disappointed by the absence of a fairer, more progressive, and whole-of-Hamilton approach to funding our critical water, wastewater and stormwater infrastructure - the lifeblood of our community - their decision will stand," said Mayor Andrea Horwath. "My priority remains clear: protecting our water systems and keeping the needs of Hamiltonians’ front and center."

Supporting major, generational capital projects

Consistent with Council’s priorities and asset management plans, the 2026 Water (Rate) Budget advances major multi-year infrastructure projects critical to Hamilton’s future, including the Woodward Water Treatment Plant, Woodward Wastewater Treatment Plant, Dundas Water Treatment Plant, significant renewal of water and wastewater networks across the city and ongoing upgrades that enhance climate resilience and support new housing supply.

These investments align with the City’s Mission to provide high-quality, cost-conscious public services in a healthy, safe and prosperous community, while renewing and modernizing water, wastewater and stormwater systems in a financially sustainable manner.

Key updates for 2026

The adopted budget includes several important changes that support affordability, fairness and long-term sustainability:

Updated fixed and consumption charges: Effective January 1, 2026, adjusted daily water and wastewater fixed rates and updated tiered consumption rates will ensure continued investment in system reliability and service quality.

$4.59 billion capital investment plan: The 2026 Water (Rate) Budget supports approximately $252 million in infrastructure investments in 2026 and outlines $4.59 billion in investments over the next decade for critical infrastructure renewal and system upgrades.

Responsible long-term financing: The 2026 Water (Rate) Budget balances affordability for current ratepayers with the responsible use of reserves and debt financing to support multi-generational infrastructure investments, keeping more money in residents’ hands.

“This budget reflects extensive work to maintain high-quality water services while being mindful of the financial pressures facing residents and businesses,” said City Manager Marnie Cluckie. “It advances critical long-term infrastructure projects, supports growth and modernizes our water, wastewater and stormwater systems, all while reducing the originally forecast rate increase. It is a responsible, forward-looking plan for Hamilton’s future.”

Visit Hamilton.ca/2026Budget for the full schedule, helpful resources and details on how to register for delegations or listen to presentations.

Quick facts:

The proposed 2026 Water (Rate) Budget was prepared and submitted under Mayoral Directive MDI 2025-01 and was amended and adopted at the December 10, 2025 General Issues Committee. The Mayoral Directive guides staff to develop responsible, sustainable budgets aligned with the City’s long-term plans, financial strategies and asset management requirements.

Hamilton manages $14.6 billion in water, wastewater and stormwater assets which provide the community with safe drinking water and safely manages the treatment and disposal of wastewater and stormwater back into the local environment. This includes the Woodward Water and Wastewater Treatment plants as well as stormwater ponds and channels throughout the city.

The City maintains 5,266 km of pipe networks and more than 250 facilities.

The 2026–2035 capital forecast totals $4.6 billion in planned investments.

Annual rate increases forecast at approximately 7 per cent from 2027–2033, then moderating to about 5 per cent in 2034–2035.

Long-term financing relies on balanced use of debt, reserve contributions and staged rate adjustments.

Additional Resources:

Web page: Water (Rate) Budget

Web page: 2026 Tax & Water (Rate) Budget

Web page: Budget 101

The House of Horwath- FAQ

It seems that Mayor Andrea Horwath’s West Avenue North rental property continues to garner interest on social media as well as main stream media. As such, here are answers to common questions that have arisen:

Q: What is the issue involving Mayor Andrea Horwath’s rental property?

A: The issue concerns a residential property on West Avenue North in Hamilton that is personally owned by Andrea Horwath and occupied by her former common-law partner. The property has been the subject of emergency orders issued by the City of Hamilton due to concerns about its structural condition and safety.

Q: Is this a personal dispute or a municipal enforcement matter?

A: It is both, but through separate processes. There is an ongoing civil dispute between the property owner and the occupant. Separately, the City has taken enforcement action under the Building Code Act based on safety concerns. The court has emphasized that these processes are legally distinct.

Q: Why did the City issue an emergency demolition order in early December?

A: The City issued an emergency order citing serious structural deficiencies that it believed posed an immediate risk to occupants and the public. The initial order required the property to be vacated and demolished.

Q: Why did a judge overturn the first emergency order?

A: The Ontario Superior Court invalidated the first order because the City relied on a private engineering report rather than an inspection conducted by a municipal building official, which the judge found did not meet the procedural requirements of the Building Code Act. The ruling focused on process, not on whether the building was safe.

Q: Did the court say the house was safe to live in?

A: No. The court did not rule on the safety or habitability of the property. It ruled only that the City had not followed the correct statutory process when issuing the first emergency order.

Q: Why did the City issue a second emergency order so quickly?

A: Following the court decision, the City issued a new emergency order requiring the occupant to vacate the property. Unlike the first order, the second one does not mandate demolition and allows for repairs or demolition at the owner’s discretion.

Q: Is the second emergency order legally valid?

A: As of publication, the second order remains in effect. Whether it meets all statutory requirements has not yet been tested in court. The City has not publicly detailed the inspections or assessments supporting the new order.

Q: Has Mayor Horwath used her position to influence the City’s actions?

A: There is no public evidence establishing that the Mayor directed or influenced City staff in their enforcement actions. The Mayor’s office has stated that she is acting as a private property owner in this matter. However, the overlap between personal ownership and municipal authority has raised public questions about transparency and process. The Hamiltonian frowns on those who are casting judgment without evidence. 

Q: Why is this matter drawing so much public attention?

A: The case has attracted attention because it involves a sitting mayor, municipal enforcement powers, and housing safety issues. For some residents, it raises broader questions about how rules are applied when elected officials are personally involved in enforcement matters.

Q: Has the Mayor commented publicly on the situation?

A: Mayor Horwath has declined to comment publicly on the specifics, citing ongoing legal proceedings. Media inquiries to the City Manager and building officials have also received limited response.

Q: What happens next?

A: The occupant is required to comply with the second emergency order or challenge it legally. Separately, the civil dispute between the property owner and occupant continues. Additional court proceedings or further municipal action remain possible.

Q: What are the key unresolved questions?

A: Outstanding questions include what inspections underpin the second emergency order, how compliance will be enforced if resisted, and whether clearer public disclosure will be provided by the City regarding process and safeguards when elected officials are involved as private property owners.

Q: What are the key unresolved questions?

A: Outstanding questions include what inspections underpin the second emergency order, how compliance will be enforced if resisted, and whether clearer public disclosure will be provided by the City regarding process and safeguards when elected officials are involved as private property owners.

With Pamela Forward- President, Whistleblowing Canada Research Society

Whistleblowing is one of the most vital safeguards of integrity in public institutions, workplaces, and civic life. It is often the mechanism through which wrongdoing, misuse of power, and systemic failures are brought into the light—particularly when internal controls fall short or are compromised. Far from being an act of disloyalty, responsible whistleblowing reflects a deep commitment to accountability, transparency, and the public interest, often undertaken at significant personal risk. To explore why effective whistleblower protections matter, and how they can either succeed or fail in practice, The Hamiltonian is pleased to welcome Pamela Forward, a leading authority on whistleblower policy, governance, and institutional accountability.

Many municipalities now describe whistleblower policies as standard practice. In your view, what distinguishes a genuinely effective whistleblower program from one that exists largely on paper? 

We know from recent research both in Europe, US, Canada and our own work at Whistleblowing Canada that a key component  of a genuinely effective program is sincere, committed and visible leadership and attention to culture starting at implementation.  There should be no gap between what leaders say and what leaders do as it is the behaviour that sends the cues to employees about what leaders really want. Leaders’ behaviours have a powerful impact on cultures. If there is a gap, this signals insincerity and there will be a loss of trust.

Important functions of an effective disclosure system are advisory, investigative and decision-making. The advisory function should include awareness raising regarding the importance of reporting wrongdoing, with leaders frequent and visible involvement and a change management and communication plan.

Another element of the advisory function is training on laws, rights, understanding and preventing reprisals, skills development i.e. communication and conflict resolution.  There should also be access to free legal support and advice, and psychosocial support such as access to career coaching and mental health services. 

The investigative function includes investigation of the wrong-doing and reprisals. The person reporting should be advised of progress in the investigations and not kept in the dark as this compounds anxiety and leads to distrust. There should be no tolerance for reprisals.

Lastly, a decision making function or authority who would take corrective action to remediate and sanction wrongdoing, ensure the protection of those reporting and take action to redress and compensate harm done to reporting persons, and prevent harm by moving the person to another unit during the investigation.

Unfortunately, while we now know how to create effective systems, most previous policies and programs, were modelled at least provincially on the flawed from inception federal  law, the first such law in Canada, the Public Servants Disclosure Protection Act (PSDPA). This law was implemented in 2007 and covers only public servants leaving out federally regulated private sector companies.  A 2021 international study identified it has no best practices for such laws.  The one best practice it did have – a statutory obligation to do a review in 5 years due in 2012 -was never done.  This is called  – Disobeying a Statute under the Criminal Code.  The PSDPA is tied with Lebanon as the worst law in the world.

So, given this background, while I am not aware of research regarding municipalities, it is hard to imagine that those searching for examples of what others were doing in Canada would find effective models on which to base their policies.

You have been critical of the use of “good faith” language in whistleblower policies. What do you mean by this, why do you see it as problematic, and what approach should replace it?

Legal experts globally have agreed on twenty best practices for effective, modern whistleblower protection laws and policies. The removal of the  “good faith” requirement is a best practice in modern

Hamilton Now

At the Hall

Draft 2026 Tax Budget and City Planning

City Council and senior staff have released the Draft Staff-Proposed 2026 Tax Budget designed to support municipal services, infrastructure, and affordability priorities while maintaining financial responsibility. This draft reflects preparatory work ahead of formal budget deliberations and aligns with council’s broader fiscal planning for the coming year. 

 Environmental Assessment Completions

Council communications highlight that the City has completed Municipal Class Environmental Assessments (EAs) for key road and transportation corridors, including West 5th Street and Upper Wellington Street. These studies address traffic, active transportation, and stormwater needs, and will inform future infrastructure work. 

 Vacant Unit Tax and Administrative Notices

The City of Hamilton has  opened the Vacant Unit Tax declaration period for 2025. All residential property owners must submit mandatory occupancy declarations by April 15, 2026, to avoid being charged the tax, which is assessed at one percent of the property’s current assessed value if deemed vacant. Late declarations will be accepted until May 15, 2026, with an associated fee. Revenue from this tax is reinvested into affordable housing initiatives in Hamilton.

Ongoing Council Matters and Housing Initiatives

City Hall’s Housing Secretariat operations — endorsed by council — are advancing work on affordable housing through multi-pillar strategies, federal/provincial partnership initiatives and the Housing Accelerator Fund. This reflects council policy priorities in housing development, acquisition and preservation.

 Strategic Planning and Future Infrastructure

Council has previously supported major transit strategy shifts, including the HSR Next transit plan approved unanimously by council, which will restructure Hamilton’s bus network and integrate future rapid transit elements.

• In the months prior, Council approved funding for a full-time police beat dedicated to encampment enforcement as part of broader by-law enforcement strategies. 

• The Lght Rail Transit Sub-Committee has continued work on LRT planning separate from Metrolinx. 

Current Council Priorities and Focus Areas

Council’s agenda presently emphasizes:

* Budget planning and fiscal oversight for 2026

* Completion and adoption of transportation and environmental planning instruments

* Policy communication and transparency with residents

* Operational continuity during the holiday period

* Housing affordability and related partnerships

Preparations are ongoing for the 2026 Hamilton municipal election, with incumbent and prospective candidates evaluating their positions. 

Transparency

City Manager Marnie Cluckie continues to defer the release of the costs of the Water Workers' strike, raising questions about why the delay. Both the union and The Hamiltonian have made a myriad of queries to Ms. Cluckie, and while assurances that the information will be released were made, the information has yet to be provided. 

Public Safety and Ongoing Police Investigations

Hamilton Police are actively investigating a recent shooting incident near Melvin Avenue and Talbot Street. Officers responded early this morning after multiple gunshots were reported; investigators located more than 20 bullet casings, though no injuries or property damage have been confirmed at this stage. Residents in the area are being asked to check home surveillance or dashcam footage between approximately 3:30 a.m. and 4:30 a.m. and contact police with any information.

This event comes amid continued law enforcement activity in the city, including regular updates on auto theft and other criminal investigations posted by Hamilton Police. 

 Culture and Entertainment

Looking ahead into early 2026, the TD Coliseum will host a Professional Women’s Hockey League (PWHL) takeover tour game, marking a significant sports event for Hamilton.

The House of Horwath- Update

The Hamiltonian contacted legal counsel for Mayor Andrea Horwath with a series of questions concerning a residential property on West Avenue North owned by the Mayor, and the steps taken to require the immediate vacating of the premises.

Her counsel replied as follows: 

"Thank you for reaching out. This is a long-standing legal matter, and my client has been attempting to resolve it through the proper channels for many years. Because it is a personal and ongoing process. We will not be commenting further at this time."

The City of Hamilton has issued a second Building Code Act Section 15.10 emergency order requiring the occupant of the West Avenue North home to immediately vacate the home. This follows a Superior Court ruling that invalidated the city’s initial emergency demolition and eviction orderbecause the city relied on a private engineering report rather than conducting its own independent inspection. The second order, issued December 12, allows for potential repairs and gives the owner the option to demolish if she chooses, but still mandates the property be vacated for safety reasons. 

Superior Court Strikes Down Initial Demolition and Eviction Order
Earlier in the week, a Superior Court justice ruled against the City of Hamilton’s emergency demolition and eviction order targeting the same property owned by Mayor Horwath. The judge held that the City failed to satisfy statutory requirements of the Ontario Building Code Act because it had not completed a municipal inspection and instead relied solely on an engineer’s report commissioned by the property owner. This ruling struck down the earlier order that had sought immediate demolition and removal of the occupant.

Two complaints have been registered with Hamilton’s integrity commissioner concerning Mayor Horwath’s involvement in the enforcement actions a. These complaints allege potential conflicts or code-of-conduct issues tied to the enforcement process.

The House of Horwath

Social media commentary has intensified regarding a residential property owned by Mayor Andrea Horwath, for which a demolition has been sought on the basis of alleged structural deterioration and safety concerns. The matter is complicated by both procedural considerations and human factors.

From a procedural standpoint, questions have been raised about the appropriateness of relying solely on a privately commissioned engineering report when pursuing such an outcome. In fact, a judge has rejected that as a remedy. From a human perspective, at least part of the property is currently occupied, adding an important layer of sensitivity to the situation.

The Hamiltonian does not support criticizing or singling out the Mayor simply because she is a property owner confronting a difficult and complex circumstance. As with any matter involving public officials and private property rights, careful consideration of all relevant facts is essential before drawing conclusions or assigning blame.

The situation objectively involves a judicial decision that a municipal emergency demolition order was invalid because a statutory inspection requirement was not met. That is fact. Narratives asserting misconduct, hypocrisy, or double standards are interpretative and not grounded in the legal record as reported. Nor are such attacks supported by The Hamiltonian. 

The Hamiltonian hopes that a remedy is arrived at that satisfies the concerns while not leaving anyone homeless. 

When it Rains, it Pours

Hamilton’s Stormwater Fee Debate: Fair Funding or Over-Precision?

Hamilton has delayed its proposed stormwater fee until 2027, but the real debate isn't about timing — it’s about how precisely we assign costs for climate resilience, and whether that precision helps or hurts everyday people.

Stormwater is no longer just a nuisance; it’s a growing liability. As climate change brings heavier rains and aging infrastructure struggles to cope, cities like Hamilton are under pressure to invest in drainage, pipes, and flood protection. The idea behind the new stormwater fee is simple: charge properties based on how much runoff they generate — especially from roofs, driveways, and parking lots.

That’s arguably fairer than Hamilton’s current system, which funds stormwater through water bills and taxes, often disconnected from actual runoff impact. A high water user in a small home may pay more than a big box store with acres of pavement. The proposed model would change that, with most homes paying around $200 annually, and larger sites paying proportionally more — as is already the case in cities like Mississauga, Kitchener, and Ottawa.

And just when that seems like the sensible, fair solution, there’s this: advances in technology and data have made it possible to precisely measure and charge for runoff. But how far should that precision go? At what point does fairness by formula tip into burden? For families, farmers, small businesses, and schools — already navigating tight margins — does a highly calculated fee erode disposable income in the name of equity?

This is the tension at the heart of Hamilton’s debate. Critics, especially in rural areas, argue they see little benefit from urban storm sewers, yet could face hefty bills. Some large greenhouse operators estimated six-figure fees. Even with credits for green space and mitigation, they say the precision risks pushing agriculture and small players out. Others wonder if a flatter, less surgical model might be fair enough — and easier to bear.

Supporters counter that without a dedicated, structured fee, Hamilton’s stormwater infrastructure will remain underfunded. Flood risks will grow. And the inequities of the current system — where water usage, not runoff, determines cost — will persist.

As the city retools the plan, it must balance accuracy with affordability. The question isn’t just who pays, but how precisely we calculate that — and whether a bit less precision might actually serve people, and the city, better.

Photo by Arw Zero on Unsplash

Let's Take a Spin

One of the oldest and most reliable tactics in the spin doctor’s playbook is timing. Not timing in the sense of urgency or preparedness, but timing designed to minimize attention. The maneuver is simple: release contentious, embarrassing, or politically inconvenient news immediately before a holiday, during a long weekend, or at a moment when public attention is predictably elsewhere.

The logic is straightforward. News consumption drops sharply around holidays. People travel, celebrate, unplug, and disengage from daily information cycles. Newsrooms operate with reduced staff. Follow-up questions are delayed. Public reaction is fragmented and muted. By the time normal routines resume, the story has often lost momentum, displaced by newer headlines.

This tactic is sometimes referred to as “burying the news,” though nothing is truly buried in the digital age. The information is released, technically satisfying disclosure obligations, but under conditions designed to blunt scrutiny and accountability. The hope is that by Monday morning, public outrage will have cooled, journalists will have moved on, and decision-makers can claim the matter has already been addressed.

The practice is not limited to governments. Corporations, institutions, and organizations of all kinds use it to announce layoffs, settlements, cost overruns, or unpopular policy changes. Friday afternoons before a long weekend are especially popular. So are the days immediately preceding major holidays, when attention is naturally diverted.

While legal, the tactic raises ethical questions. Transparency is not merely about releasing information; it is about releasing it in a way that allows meaningful public engagement. When timing is used to avoid that engagement, it undermines trust and fuels cynicism.

For readers and citizens, recognizing the tactic matters. When controversial news appears at a strangely quiet moment, it is worth asking why now. Often, the timing tells you as much as the content itself.

At The Hamiltonian, we recognize the hallmarks of spin and have no regard for it. It is a cheap tactic that proved effective ages ago when it was new. Today, it is a hallmark of evasiveness and a lack of respect for the public. 

At The Hamiltonian, we do not hesitate in calling out this tactic even though, as a result, we are sometimes as welcome by some entities as a skunk would be at a tea party.  

Hamilton City Centre- Before and After

In June of this year, The Hamiltonian published an article examining the condition of Hamilton City Centre and the impression it leaves on visitors encountering one of the city’s most visible downtown landmarks.

At the time, the building’s deterioration and apparent neglect were difficult to ignore. In response, The Hamiltonian contacted both the property owner, Darryl Firsten of in8 Developments, and the City of Hamilton to ask why the site had been allowed to fall into such a state and what plans, if any, were in place to address its appearance.

Both Mr. Firsten and the City of Hamilton responded to our inquiries. The full exchange with Mr. Firsten is available to readers by clicking here.

Today, The Hamiltonian revisited the site and observed that Mr. Firsten has followed through on his stated intention to commission a large-scale exterior art installation on the building. A photograph taken today illustrates the change, with the previous condition shown on the left and the updated exterior on the right.

In our earlier correspondence, Mr. Firsten stated: “As soon as market conditions improve, we intend to knock the building down and put up some spectacular towers. In the meantime, we are doing our best to deal with the graffiti that is occurring on the building.”

The Hamiltonian acknowledges Mr. Firsten’s efforts to act on his assurances and thanks both him and the City of Hamilton for engaging with our questions and responding to concerns about this prominent downtown site. Whether the interim makeover represents a meaningful improvement is a matter we leave to our readers to decide.

Still No Word...

The City of Hamilton has repeatedly deferred releasing the costs associated with the Water Workers strike. Despite multiple follow-up requests from both Greg Hoath, Business Manager for the International Union of Operating Engineers Local 772, and The Hamiltonian, the information has not been provided.

We have emphasized to the City the importance of publishing these figures early in the month, rather than closer to the holiday period when public attention traditionally shifts away from municipal matters.

The City may choose to be transparent or not. While we cannot compel disclosure, we can continue to pose clear, fair, and reasonable questions. How the City responds — or declines to respond — remains its responsibility to explain.

Photo by Pierre Bamin on Unsplash

Season's Greetings Fact or Fiction

It’s the holiday season, and The Hamiltonian wanted to share a little cheer.  In that spirit, The Hamiltonian is pleased to share a Fact or Fiction challenge featuring quirky statements about Hamilton that may be fact or fiction. 

Below are ten statements. Some are true. Some are completely made up. Your challenge is to reply with one word per line: Fact or Fiction.

 No Googling for answers please. 

Here are your statements:

1. Hamilton once displayed a rotating Christmas tree in Gore Park during the 1970s.

2. Former Mayor, Larry DiIanni once served as an elf supporting Eastgate Square’s Santa Clause 

3. Allan’s Candy Factory once closed down for three days because their machines over heated while meeting season demand for candy canes. 

4. The first official Christmas lights festival in Hamilton took place at Dundurn Castle in 1939.

5. The city once organized a “Snowman Parade” downtown because there was no Santa Claus available that year.

6. A 1950s radio contest challenged Hamiltonians to write a holiday jingle — the winner received a live turkey.

7. The old Eaton’s store on James Street North had an annual holiday window with animatronic raccoons.

8  A local steelworker union once decorated a Christmas tree entirely with miniature replicas of steel tools.

9. In 1983,  Andrea Horwath won a contest by flawlessly whistling the first verse of Santa Clause is Coming to Town  

10 A Hamilton family became known for hanging more than 25,000 Christmas lights on their Concession Street home, drawing nightly car traffic until the early 2000s.

Please think of your answers numbered 1 to 10, using only “Fact” or “Fiction.” Thank you for joining in the fun — Warm regards, The Hamiltonian

Are you ready Hamiltonian?? Do you think you know the answers? Click here to see them.

Hamilton Now

Media spotlight: lack of robust local broadcasting remains an issue

A recent analysis argues that the city remains underserved when it comes to local news coverage via radio, despite its size. Even as private radio stations like CHML have shut down, the public broadcaster CBC/Radio‑Canada has yet to establish a full local radio presence — meaning the city lacks a dedicated local radio outlet comparable to other major Canadian cities. 

Advocates continue to call on CBC to acquire now-available frequencies to ensure Hamilton gets equitable and meaningful local coverage. 

City of Hamilton launches 10-year downtown revitalization plan

City staff have unveiled a draft 10-year strategy aimed at revitalizing downtown Hamilton — especially around Hamilton Centre, James & King Streets, Jackson Square and the area near the newly renamed TD Coliseum. 

Key priorities include improving safety, strengthening the downtown economy, and addressing housing and affordability pressures.

The draft also notes a troubling spike in homelessness: from roughly 1,200 people last year to over 2,000 this year in the downtown core. 

The plan is expected to be presented to council before March 2026.

 Transit update: new era for public transit with HSR Next set to roll out in 2026

Following formal approval in September, Hamilton’s longtime public transit provider is preparing to implement HSR Next — a major overhaul of the existing bus network into a more modern rapid-transit system featuring a mix of bus-rapid transit (BRT) and light-rail options. 

The shift marks the first major overhaul of the city’s transit system in decades, promising improved connectivity, frequency, and more direct routes across Hamilton. 

Public safety: growing concerns over impaired driving & community response

Local public-safety officials have raised alarm about an increase in impaired driving incidents across Hamilton, urging drivers to be cautious and aware — especially with the holiday season beginning. 

This uptick in impaired driving comes as broader efforts are underway to improve safety and support under the upcoming downtown revitalization plan.

Transparency. Is the City of Hamilton so transparent, that its transparency cannot be seen? 

 What This Means for Hamilton

Hamilton is at a pivotal moment: The downtown revitalization plan signals a renewed commitment to restoring the core — tackling safety, housing pressures, and investment in business and infrastructure. The upcoming transit overhaul under HSR Next could reshape how residents move around the city, improving connectivity and potentially influencing development patterns.

At the same time, concerns over public safety and impaired driving highlight social and enforcement challenges, especially as the city gears up for growth and change. The ongoing lack of strong local broadcast media further underscores a gap in how information and community news are shared — even at a time when changes are underway.--

Finally, whether the City of Hamilton continues to refuse to answer fair questions posed by media outlets like The Hamiltonian, will continue to be in focus. 

 What to Watch Next

The final version of the downtown revitalization plan and upcoming council vote (expected before March 2026).

Launch details and early route redesigns under HSR Next — how quickly and how broadly they will roll out starting in 2026.

 Public-safety initiatives and enforcement efforts addressing impaired driving over the winter months and holiday season.

Developments around local media access — whether CBC or another broadcaster seeks a licence to restore full radio service for Hamilton.

Transparency- Will the City's actions begin to match its assurances where transparency is concerned? 

Mayor Andrea Horwath- Silent on Questions Related to Transparency

"You say it best, when you say nothing at all.." These are song lyrics from a popular hit song of the past, and perhaps the soundtrack for this next piece. 

Based on the City of Hamilton’s refusal to provide answers to several fair and pertinent questions The Hamiltonian posed to both City Manager Marnie Cluckie and Greg Hoath of the Water Workers’ Union, we subsequently sent a new set of related questions to Mayor Andrea Horwath and provided the Mayor with a healthy and reasonable deadline by which to reply.

Ironically, the subject of our inquiry was the City’s growing lack of openness — a pattern that stands in stark contrast to the stated objectives of the Mayor’s own Task Force on Transparency and the assurances she has repeatedly offered to the public. Surprisingly, Mayor Andrea Horwath chose to ignore our questions entirely.

The grand irony is this: by saying nothing, she made everything clear. The gap between the Mayor’s stated intentions on transparency and the lived reality in Hamilton has become difficult to dismiss.

Below are the questions we posed — questions the Mayor refused to answer:

Madam Mayor:

You established the Mayor’s Task Force on Transparency early in your term, and its stated goals are widely supported. However, several recent matters — including the delay in releasing the costs associated with the water workers’ strike — have raised concerns that the City is continuing to withhold information from the public. In addition, when The Hamiltonian recently submitted questions directly to the City Manager, the response was rerouted through media relations and attributed only to “the City of Hamilton.” More troubling is that the reply received did not address the questions asked. Media relations providing generalized responses in place of a direct answer from the City Manager, to whom the questions were explicitly directed, gives the appearance of diversion. (See: [http://www.thehamiltonian.net/2025/11/a-contrast-in-transparency.html](http://www.thehamiltonian.net/2025/11/a-contrast-in-transparency.html))

As the municipal election approaches, and as Hamiltonians continue to view transparency and accountability as essential components of responsible government, how do you explain the apparent disconnect between the public assurances offered regarding transparency — including the work of your task force — and the experience of residents and media when reasonable questions appear to be redirected or left unanswered? Will changes be made to ensure that the City provides clear, direct, and substantive responses to legitimate inquiries from media outlets such as The Hamiltonian and others?

A Contrast in Transparency

Last week, The Hamiltonian sent a series of questions to City Manager Marnie Cluckie and to Greg Hoath, Business Manager of the Water Workers’ Union, IUOE Local 772/HOWEA.

The two responses we received could not have been more different.

Mr. Hoath responded directly and in full.

Ms. Cluckie did not respond directly.  Instead, the City’s media relations department sent a generic statement and instructed us to attribute it to “the City of Hamilton more broadly as spokesperson,” 

Because our questions were directed specifically to Ms. Cluckie, and because the statement did not address the questions we asked, a follow-up email to her was necessary. Below is the email we sent, setting out the questions that remain unanswered:

To: Marnie Cluckie, City Manager, City of Hamilton

The Hamiltonian has received a response from City Communications to the questions we directed to you in your role as City Manager regarding the recent water workers’ strike and the delayed disclosure of its costs.

While we appreciate the acknowledgement from the Communications and Engagement division, the response provided does not answer the specific questions we posed to you. It also insists that any attribution be made only to “the City of Hamilton,” rather than to you as the accountable official.

In the interest of transparency and clarity for Hamilton residents, we wish to explicitly set out the questions that remain unanswered:

1. Why has the release of the strike cost disclosure been delayed twice — first from October and now again into December?   The response offered no explanation for either delay.

2. Given the modern accounting, project management, and financial systems at the City’s disposal, why has an aggregate cost figure not yet been produced?   No operational or logistical explanation was provided.

3. Can you assure Hamiltonians that this disclosure will not be pushed further into the Christmas period, when residents are understandably preoccupied, and that it will indeed be released in early December?   Instead, the response merely stated the costing report is “anticipated before the end of 2025,” which is vague and does not address the specific timeline we asked about.

4. In the aftermath of a difficult and prolonged labour dispute, what is the current state of the working relationship between the City and HOWEA — in terms of respect, trust, and day-to-day rapport?   No comment was provided on workplace climate or the human impacts of the dispute.

5. What steps are you, as City Manager, personally prepared to take to help rebuild trust and reduce friction with HOWEA members and staff following the dispute?   The response did not address any concrete or human-focused actions to support reconciliation and relationship repair.

6. Finally, why was the response not given directly under your name, as requested, but instead routed through communications staff with a requirement that it be attributed only to “the City of Hamilton”?   No rationale was provided as to why the City’s top administrative official declined to respond personally to questions directed to her office.

The Hamiltonian believes that accountability is inseparable from identifiable leadership. Hamiltonians deserve to know who is speaking, who is responsible, and who is prepared to stand behind the decisions and explanations affecting their city and their tax dollars.

We renew our request that you respond directly to the questions above in your own name, and that the answers be provided with sufficient specificity to allow the public to understand the reasons for delay, the projected timeline for disclosure, and the measures being taken to rebuild trust with the City’s own workforce.

We will publish your response verbatim. Our original deadline remains.

There was no response from Ms. Cluckie.

In tandem, we turned o IUOE Local 772/HOWEA with questions about the FOI request and the ongoing delays. Their reply was as follows, in full:

“The IUOE Local772/HOWEA remains frustrated on all fronts - arbitration, FOI release of information and the workplace.

I will only make this comment about arbitration, we experience continual delays that are unnecessary and the City is not seeking an end to the long standing wage parity issue but rather preparing to argue on procedural matters. Further infuriating the employees.

FOI delays are not surprising as the City rarely if ever is timely in action. Silence is typical of the Mayor and councillors.”

We also asked both parties about the state of the working relationship following the strike. Mr. Hoath provided the following full response:

“The relationship was poor and confrontational prior to strike and unfortunately has only worsened. It is our collective responsibility to work for improvements. Talk is cheap, issues are escalating, grievances are up, just not sure the City of Hamilton is focused on improvements.

The employees have little respect for senior management or City administration and feel a worsening of the day to day working relationship. I represent members in 68 workplaces across Ontario. I have had 7 strikes.

In all cases, but the City of Hamilton, employers have actively worked to restore collaboration. Mending fences should be a priority. These employees are provincially certified water and wastewater operators and trades that are charged with ensuring we have safe drinking water and treated sewage discharges that protect our environment.

They deserve some respect. Unfortunately, not sure what I can do to improve relations but will strive to have a safe and enjoyable workplace, one that employees can once again be proud of. Always an optimist.

The elephant in the room, will continue to be the likelihood of another strike if this 20 year injustice is not resolved.

We urge the City of Hamilton, where I was born and bred, to step up and do the right thing - in arbitration, with the FOI request and with the ongoing relationship.”

Here is the City’s statement in its entirety — the statement that was offered in place of answers to our questions:

Throughout the collective bargaining process, the City remained committed to reaching a fair agreement that supported HOWEA members while being fiscally responsible to the taxpayers of Hamilton.

We were pleased to ratify an agreement that helped address the increased cost of living for employees, remained consistent with the City’s other Collective Agreements and the City’s bargaining mandate. It also ensured the continued delivery of critical water, wastewater and stormwater services to the community.

The City values the contributions of its HOWEA-represented employees and remains committed to fostering a positive, respectful and collaborative working relationship. As we move forward together, our shared focus will remain on delivering high-quality service to the residents of Hamilton.

As has been provided earlier, City staff are actively compiling a costing report outlining the financial impact of the labour disruption. The report is anticipated to be presented to City Council at an upcoming General Issues Committee meeting before the end of 2025.

The Hamiltonian remains concerned about the City's refusal to be transparent with Hamiltonians; especially as the questions we have posed are fair and relevant. The City Manager is the most senior employee reporting directly to Mayor Horwath and City Council. Do Mayor Horwath and her council find this posture acceptable? In the midst of a labour dispute, one would think the City would want to be forthcoming. Thankfully, an election is fast approaching and Hamiltonians will have their say. 

Turn parking tickets into toys this holiday season with the City of Hamilton

MEDIA RELEASE

For Immediate Release

November 24, 2025

Turn parking tickets into toys this holiday season with the City of Hamilton

HAMILTON, ON — The City of Hamilton’s Toys for Tickets program returns December 1 to 5, 2025, allowing residents to pay a City-issued parking ticket by donating a new, unwrapped toy of equal or greater value, helping local children and families this holiday season.

“By turning a parking ticket into an opportunity to give, the Toys for Tickets program is a simple but innovative way to support our community,” said Mayor Andrea Horwath. “Hamiltonians are known for stepping up for one another, and this initiative offers residents a meaningful way to give back and brighten the holidays for local families.”

Program details:

Toys must be in the original packaging with a receipt to confirm the value.

Donations will be accepted at 80 Main St. W (at Summers Lane) from 9 a.m. to 7 p.m. from December 1 to 5.

Only City-issued parking tickets are eligible for the program. Other types of fines (such as speeding or red-light violations) are not eligible.

“Toys for Tickets shows how City programs can make giving back simple and meaningful,” said Marnie Cluckie, City Manager. “Last year, the pilot program turned 65 parking tickets into $4,841 in toy donations, spreading holiday magic to our youngest Hamiltonians.”

All donations will go directly to the United Way Halton and Hamilton, supporting children and families across the city.

Additional resource:

hamilton.ca/ToysForTickets

What Hamilton’s Local Politicians Should Be Paying Attention To as Election Season Nears

As Hamilton approaches another municipal election cycle, voters are looking less at political branding and more at measurable results. The mood across the city is shifting: residents are paying closer attention, community expectations are rising, and the issues dominating local headlines are becoming harder for elected officials to sidestep. For those seeking office — or hoping to keep it — the message is clear: the public wants clarity, competence, and accountability.

1. Housing, Homelessness, and Social Pressures
   Hamilton’s ongoing challenges around homelessness, mental health pressures, and the affordability crisis continue to dominate public concern. The city’s slow progress on housing supply, shelter capacity, and coordinated social-service responses has created heightened expectations. Voters will be looking closely at who presents credible, actionable plans rather than broad assurances. Voters may be asking themselves whether mini cabins are where we want to be in terms of balancing housing needs with preserving the dignity of people. 

2. Taxes, Budgets, and Transparency
   With consecutive years of significant property-tax increases, residents are increasingly focused on how their money is being spent. Rising operational costs, major infrastructure backlogs, and previously delayed disclosures — such as the financial impact of the water-workers strike — have made fiscal transparency a central voter expectation. Candidates who cannot clearly communicate financial stewardship risk losing trust. Office holders will have to account for the cyber security breech and the ongoing damage fiscally and otherwise. 

3. Public Engagement and Accountability
   Trust in municipal governance remains fragile. Residents are paying more attention to how officials respond to questions, handle concerns, and communicate decisions. The era of generic statements and delayed replies is ending; voters want accountability from identifiable leaders, not faceless entities. Those who demonstrate open dialogue and responsiveness will be better positioned. Sanitized press releases that skirt the issues and say little, do not land well on The Hamiltonian. 

4. Transit, Infrastructure, and the Everyday Experience
   Whether it’s road conditions, transit reliability, or service delivery, residents are increasingly judging performance through their daily experiences. Delays or stalled initiatives — even when caused by external factors — are noticed. Politicians who articulate clear timelines, measurable steps, and consistent progress will stand out.

5. Leadership Presence and Credibility
   Perhaps more than any specific policy, Hamiltonians are evaluating leadership style: Are their representatives visible? Informed? Prepared? Engaged? With strong challengers emerging across several wards, incumbency alone is no longer a protective asset. Credibility must be earned — and maintained — through demonstrated action.

   And it is not only about politics. Hamiltonians are no doubt taking note of vulnerabilities in the city's administration;  For example, a City Manager who does not have a formal written performance contract, says a lot about a blind spot at City Council and with Mayor Horwath. 

Bottom Line

Hamilton voters are entering this election season with sharper expectations and a stronger desire for transparent, effective leadership. Local politicians who remain attentive to these priorities — and who communicate with clarity and purpose — will position themselves well for the months ahead. Those who overlook or underestimate the public mood may find the upcoming election less predictable than they hoped.

The Hamiltonian will be covering the election closely and will assess the work that Councillors and Mayor Horwath have been doing, or not doing. In the interim, here is a link to Star Wards. 

Hamilton Now

Transit expansion milestone

The new Confederation GO Station in East Hamilton opened train service on October 27, 2025, marking a key step in regional transit. The station offers an island platform, heated shelters and a drop-off area, and is part of efforts to connect the city more closely to the broader GO network. 

Why it matters: This opens up new commuting options for East Hamilton residents and signals the city’s commitment to transit upgrades. For local businesses and residents, it means changes to traffic, parking, and linkages to the broader region.

What to watch: How the station affects local transit ridership, neighbourhood parking pressures, and the integration of bus/rail services. Also, whether the promised improvements in service materialize on schedule.

Transit network redesign approved

Hamilton Street Railway (HSR) and the city have approved a major overhaul of the bus network under the plan known as “HSR Next”. The redesign moves away from a hub-and-spoke model toward point-to-point rapid routes including bus rapid transit (BRT) and proposes a light rail transit (LRT) line. 

Why it matters: For Hamiltonians, this means service patterns, stops, travel times and connectivity may change significantly beginning in 2026. Better transit can improve access to employment, reduce car dependency, and change neighbourhood dynamics.

What to watch: Implementation details (which routes change when), how the city ensures minimal service disruption during the transition, and whether costs stay on budget.

2026 Municipal Election on the horizon

The next municipal election for the City of Hamilton is scheduled for October 26, 2026. 

Why it matters: With an election less than a year away, residents, neighbourhood associations and candidates will begin defining key issues, policies and platforms. It’s a time for scrutiny of incumbents, promises made and fulfilled, and raising fresh issues. It is also time to compare behaviours of the city and its politicians, against past flaws; especially in the areas of transparency and truth telling. 

What to watch: Emerging candidate announcements, major issue framing (e.g. transit, housing, infrastructure, climate), campaign funding, and how promises are being carried forward (or not) by current office-holders. How candidates interact, or not interact in The Hamiltonian. 

In summary: Hamilton is entering a phase of transportation transformation and political renewal. The opening of the Confederation GO Station and the HSR Next redesign are concrete infrastructure shifts that will affect many residents. Meanwhile, the municipal election looming in 2026 means accountability is more relevant than ever — what officials say now will be judged soon.

Hamiltonians should be asking: Are we getting effective service improvements, or just expensive plans? Are the leaders running for re-election aligning their actions now with what they will promise later? Is the city really transparent, or is it a convenient slogan? And perhaps most importantly: How will these changes affect ordinary residents — especially those in underserved areas?

Beware The Door-to-Door Contractor

A word of caution from friend of The Hamiltonian, Bob Assadourian of Just Ask Bob

The costly fallout – both emotional and financial – from a pre-Labour Day weekend knock on the door of a Hamilton family will be featured on the next episode of Just Ask Bob, premiering December 1, 2025 on CABLE 14.

The Hamilton homeowners tell host Bob Assadourian that they fell prey to a man claiming he’d noticed serious problems on the roof of their home while working nearby.

“He told me my chimney could collapse on my neighbour’s car at any time,” says Mike, one of the homeowners.  “I can’t believe I did it, but I agreed to give him $5000 cash that first day.” Because of the situation, Just Ask Bob is only sharing first names. 

After the work started, the contractor reported additional problems with the home’s roof and said tens of thousands more would be needed to avoid a city inspector condemning the home.  Becoming skeptical, the homeowners called Assadourian for help when the workers fled after damaging the home’s natural gas meter with falling debris.

Assadourian says he’s been warning homeowners about the dangers of not doing their research for twenty years. “Rushing into a project will almost always result in problems,” he says. “Learn all there is to know about your particular home improvement or repair before engaging with any contractor.”

The long-time television host and professional contractor regularly reminds viewers to do their homework on his home improvement program, Just Ask Bob, which is now in its 10th season.  That includes asking for multiple references, checking the contractor is properly licensed and insured, and getting everything in writing.  Most importantly, he says never pay cash upfront.  “And don’t even get me started on anyone claiming to be a contractor who randomly knocks on your door!”  

Homeowners Mike and Becky say on the upcoming Just Ask Bob episode that they hope to save other families a lot of suffering by sharing their story. “We just want people to know that this is going around.  People are casing neighbourhoods to see who they can scam.”    

“They were threatening to put a lien on our house if we didn’t pay them right away,” Becky says. “But all they’d done is put a hole in our roof, a hole in our wall, and wrecked half my garden.”

Bob Assadourian has continually advocated for greater awareness of contractor licensing requirements, building knowledge, and homeowner rights over his more than twenty year career as both a contractor and media personality.  “Trust must always be earned,” he says. Bob is available for interviews and can speak to related issues around avoiding disaster renovations, contractor fraud, and the questions homeowners need to ask before agreeing to any work.

The 10th season of Just Ask Bob is currently airing on CABLE 14 in Hamilton and Haldimand, and on YourTV in Burlington and Oakville, with a new episode released the first Monday of each month.

For more information:

Episode Preview - Beware the Door-to-Door Contractor: https://youtu.be/OYs8l18vCSk

 CABLE 14 Bio: http://www.cable14.com/people/bob-assadourian

 Just Ask Bob Background: http://www.cable14.com/15212431/tv-shows/just-ask-bob

Councillor Pauls Breaks the Silence on Strike Transparency

After days of silence from City Hall regarding our request for comment on the financial disclosure of the ongoing water workers’ strike, The Hamiltonian has finally received the first and only reply — from Ward 7 Councillor Esther Pauls.

Councillor Pauls responded directly to our question asking whether she agrees that taxpayers are entitled to know the total cost of the strike to date, and what steps she has taken or will take to ensure this information becomes public.

Her response, published below in full, affirms her support for transparency and acknowledges the importance of public accountability:

“I understand that public transparency is important and think we should be fully transparent about the fiscal implications of the Public Works water strike.

Any time there is public disruption, taxpayers are affected, residents deserve reassurance that the City of Hamilton is managing the situation in a fiscally responsible manner. Doing so reinforces trust and measures the effectiveness of what we have spent on the impact on taxpayers.

We are currently exploring a comprehensive and a full disclosure report on this matter.

Kind regards,”

— Councillor Esther Pauls

Councillor Pauls’ remarks confirm three key points.

First, she explicitly agrees that transparency is both necessary and expected. Second, she acknowledges that taxpayers are directly affected and deserve clear information about how their money is being spent during this prolonged disruption. Finally, she states that the City is “currently exploring” a comprehensive disclosure report.

While her response is the first sign of engagement from an elected member of council, Hamilton residents may reasonably ask: When will this report be released? Who is responsible for delivering it? And will the City meet the level of transparency she supports in principle?

The Hamiltonian continues to be open to answers from the remaining councillors and from Mayor Andrea Horwath, however, their lack of engagement has already sent a troubling message to Hamiltonians. 

For now, Councillor Pauls stands alone as the only elected official willing to publicly address the issue. The question remains whether others at City Hall will follow her lead — or continue their silence.

Hats off to Pauls!

In addition, the City of Hamilton's Media relations department advises as follows: Staff are actively compiling a costing report outlining the financial impact of the labour disruption - the report will be presented to City Council at an upcoming General Issues Committee meeting before the end of 2025.

 

To Tell the Truth, Part II: Silence at City Hall

Earlier this week, The Hamiltonian sent a direct and simple question to every member of Hamilton City Council and to Mayor Andrea Horwath.

The question was not complicated, political, or rhetorical. It concerned one basic matter of public accountability: whether Hamilton taxpayers are entitled to know how much the ongoing water workers’ strike has cost the City to date.

We provided each councillor and the mayor with a clear link to our recent article, “To Tell the Truth,” which outlines months of unfulfilled commitments from senior city staff who, as far back as the summer, indicated that financial disclosure would be made public in October. October came and went. We are now well into November. No information has been released.

In light of that, The Hamiltonian asked each elected official two straightforward things:

1. Do you agree that taxpayers have the right to know how much this strike has cost so far?

2. What actions have you taken, or will you take, to ensure that this information is made public?

We set a reasonable deadline: end of day Friday, November 14, 2025.

As of the time of publication, not a single councillor — nor the mayor — has responded.

The silence is striking. This is not a question about confidential negotiations. It is not a question about personnel matters. It is not a question that jeopardizes the bargaining process. It is a question about financial transparency — a responsibility that rests squarely with those elected to represent the public interest.

It is worth recalling that the water workers’ union (IUOE Local 772/HOWEA) has put the city on notice that they will take legal action, if the city does not release this information. 

Not too long ago, the lack of transparency and  evasiveness related to the Red Hill fiasco and the polluted water disaster, proved to be pivotal factors in some councillors not being re-elected. There is a lesson to be had in that outcome.

Perhaps we are driving toward another game show metaphor: Truth or Consequences.

The Hamiltonian is not going away. We will continue to ask the tough questions and publish both favourable and unfavourable articles pertaining to the goings on at City Hall. 

Sometimes tough. Always fair. Hamilton's tastemaker.

The Hamiltonian

City of Hamilton’s 2025 Fraud and Waste Annual Report

HAMILTON, ON – The City of Hamilton’s Office of the Auditor General (OAG) completed its sixth Fraud and Waste Annual report and for the first time since its launch in 2019, there were more recoveries than losses.

A total of almost $502,000 has been recovered since the OAG’s last report. This is due primarily to the recovery of $417,000 related to a fraud included in last year’s report.

Between July 1, 2024 and June 30, 2025, the OAG received 148 Fraud and Waste reports, with an overall substantiation rate of 32%. This is the second-highest volume ever.

Since the Fraud and Waste hotline launch, there has been an increased level of awareness by employees and management to report fraud, waste and whistleblower matters to the OAG.

“The Office of the Auditor General would like to acknowledge that in addition to the reports submitted by employees and management and the assistance provided to complete assessments and investigations, the OAG also receives reports from citizens” said Charles Brown, Auditor General. “Reporting these matters so they can be assessed and investigated increases the City of Hamilton’s transparency and accountability.”

Once again, through the Fraud and Waste Annual report, the OAG has brought forward an issue of conflict of interest (COI) situations that arise with employees of the City. Since the hotline was implemented, the OAG has investigated no fewer than 29 instances of COI and it continues to be one of the most persistent, serious, and time-consuming types of complaints the OAG receives and investigates, despite a new version of the Code of Conduct for Employees approved by Council in 2023.

As such, the OAG recommended to Council that senior leadership be directed to investigate new and improved methods to improve awareness among employees of what is a Conflict of Interest and how to report them, and to report back to the Audit, Finance and Administration Committee by May 2026.
Quick Facts:The Fraud and Waste Hotline launched in July 2019 as a pilot project and was made permanent by City Council in March 2023.

The hotline continues to provide the public, City employees, contractors and vendors with a convenient, confidential and anonymous tool to report suspicion or proof of wrongdoing.
The OAG has received 706 reports since the Hotline launched in 2019.

In its fourth year since inception, the volume of reports received was the highest ever, at 159 total.
The hotline also supports the City’s goal of managing instances of fraud and waste within the organization and operating with honesty and integrity.

The Fraud and Waste Report supports Responsiveness & Transparency, a 2022-2026 Council Priority.
Additional Resources:

Infographic: July 1, 2024 to June 30, 2025 Fraud and Waste Annual report
Web page: City of Hamilton Fraud and Waste Hotline
Web page: City of Hamilton 2022-2026 Council Priorities, Outcomes & Measures of Success